IT Manager

Jan. 2022 - Current

Achievements:

• Shifted from reactive to proactive IT management.
• Improved IT vendor relationships.
• Integrated applications into the Microsoft Cloud Environment.
• Managed vendor contracts and software licenses.

Key Responsibilities:

• Remotely support over 100 remote users.
• Develop PowerShell scripts for task automation in Intune.
• Implement security measures like full-disk encryption and MFA.
• Manage the organization’s entire Microsoft Cloud Environment.
• Approve all computer software and hardware purchases.
• Support a Microsoft Identity environment utilizing Intune MDM for workstation management.
• Negotiate various vendor contracts and software licenses.
• Handle remote end-user software support and services.
• Manage on-premise and hybrid Active Directory user and group management.

Senior Administrator, Computer Systems

2016 – Dec. 2022

In this role, I supported the University's Extended Studies, Osher Lifelong Learning Institute (OLLI), Planetarium, and Online Learning departments. My team is responsible for all IT-related software and hardware purchases and purchase requisitions and acquisitions for the University’s satellite Redfield Campus and Online Learning Department located on the main campus. In addition, we provide all technical support services for the satellite campus and central campus locations; this includes all classroom support, faculty, staff, and student technical support services. I successfully set up, configured, and maintained the University’s first onsite 365 testing computer lab with 60 computers. The creation of the lab involved working with multiple software and hardware vendors to create solutions that created a successful student testing and proctoring environment. I also managed and maintained four websites and three online web registration applications and code repositories. I handle all source code changes and additional application enhancements. I served as the department's web accessibility liaison and was responsible for creating all web content. I also served on the university’s Technology Council committee. In my role, I supervised, trained, and evaluated a staff consisting of two IT Technicians and five student employees at multiple locations.

Achievements:

• Set up the University's first onsite 365 computer testing lab.
• Managed IT purchases and technical support for multiple departments.

Key Responsibilities:

• Support IT needs for multiple departments.
• Develop and maintain web applications and code repositories.
• Supervise a team of IT technicians and student employees.
• Serve as the web accessibility liaison and member of the Technology Council Committee.

Owner, Consultant

2009 – Current

In my consulting, I work very closely with clients to ensure they use today's best software and hardware technologies to solve complex business issues. I have successfully provided many different consulting services for small to medium-size businesses. These services include network design and implementations, troubleshooting security services, site-to-site VPNs, Microsoft Active Directory, DNS, and DHCP configurations. Other services include website development, hardware, and software purchasing, computer repairs.

Achievements:

• Provide consulting for network design and security.
• Developed websites and managed IT infrastructure for various clients.
• Offer yearly cybersecurity training.

Key Responsibilities:

• Offer comprehensive IT consulting services.
• Implement and manage VPN solutions.
• Provide network and computer (desktops, Laptops, Servers) system support for small to medium-sized businesses.

Administrator, Computer Systems

2014 - 2016

When I took this position, I was selected to oversee and manage the entire department's technology. This included supporting multiple geographical locations with over 100 staff end-users and students. In addition, I introduced the department to use the following computer imaging tools Symantec Ghost, PDQ, MDT, and SCCM, to manage all desktop and laptop computer systems. I also managed multiple computer labs, computer-based classrooms, and smart classrooms.

Achievements:

• Managed IT for multiple geographical locations.
• Introduced computer imaging tools and managed computer labs.

Key Responsibilities:

• Provide technical support for users at hardware and software levels.
• Create and execute PowerShell scripts for maintenance tasks.
• Maintain multiple department websites and web applications.
• Train users on system security best practices.

IT Technician 6

2009 - 2014

I was responsible for providing help desk support and lab management services. My previous position grew into this position and included the previous position's responsibilities.

Achievements:

• Provided help desk support and lab management services.
• Tracked inventory of computer equipment and software.

Key Responsibilities:

• Install and configure operating systems.
• Manage print servers and firewalls.
• Support users at hardware and software levels.

Computer Network Technician I

2006 - 2009

I was responsible for purchasing, installing, configuring, and managing more than 150 workstations at the newly opened satellite Redfield Campus at the University of Nevada, Reno. This was a brand-new location, which used static IP addressing and was a very manual process. While in this role, I assisted in moving this location over to DHCP and created Active Directory Organizational Units, Group Policies for all computer and user objects. I also set up shared folders and the automation of printer installations for all end users.

Achievements:

• Managed IT for the newly opened satellite Redfield Campus.
• Assisted in moving the department from Novell Netware to Microsoft Active Directory.

Key Responsibilities:

• Provide technical support for users at hardware and software levels.
• Set up and maintain student computer labs.
• Perform site backups and data restores.