Mark D. Albin

IT Manager

Epilepsy Foundation of America

Achievements

• Shifted from reactive to proactive IT management.
• Improved IT vendor relationships.
• Integrated applications into the Microsoft Cloud environment.
• Managed vendor contracts and software licenses.

Key responsibilities

• Remotely support over 100 remote users.
• Develop PowerShell scripts for task automation in Intune.
• Implement security measures like full-disk encryption and MFA.
• Manage the organization's entire Microsoft Cloud environment.
• Approve all computer software and hardware purchases.
• Support a Microsoft Identity environment utilizing Intune MDM for workstation management.
• Negotiate vendor contracts and software licenses.
• Manage on-premise and hybrid Active Directory users and groups.

Senior Administrator, Computer Systems

University of Nevada, Reno - Extended Studies

Supported the University's Extended Studies, Osher Lifelong Learning Institute (OLLI), Planetarium, and Online Learning departments. Responsible for all IT-related software and hardware purchases for the satellite Redfield Campus and Online Learning Department. Set up, configured, and maintained the University's first onsite 365 testing computer lab with 60 computers, and managed four websites and three online web-registration applications and code repositories. Served as the department's web accessibility liaison and on the University's Technology Council committee, supervising two IT technicians and five student employees across multiple locations.

Achievements

• Set up the University's first onsite 365 computer testing lab.
• Managed IT purchases and technical support for multiple departments.

Key responsibilities

• Support IT needs for multiple departments.
• Develop and maintain web applications and code repositories.
• Supervise a team of IT technicians and student employees.
• Serve as web accessibility liaison and Technology Council member.

Owner, Consultant

IT Master Services - Sparks, Nevada

Work closely with clients to ensure they use today's best software and hardware technologies to solve complex business issues. Services include network design and implementation, troubleshooting, security services, site-to-site VPNs, Microsoft Active Directory, DNS and DHCP configuration, website development, and hardware/software purchasing and computer repair.

Achievements

• Provide consulting for network design and security.
• Developed websites and managed IT infrastructure for various clients.
• Offer yearly cybersecurity training.

Key responsibilities

• Offer comprehensive IT consulting services.
• Implement and manage VPN solutions.
• Provide network and computer system support for small to medium-sized businesses.

Administrator, Computer Systems

University of Nevada, Reno - Extended Studies

Selected to oversee and manage the entire department's technology, supporting multiple geographical locations with over 100 staff end-users and students. Introduced the department to Symantec Ghost, PDQ, MDT, and SCCM to manage all desktop and laptop systems, and managed multiple computer labs, computer-based classrooms, and smart classrooms.

Achievements

• Managed IT for multiple geographical locations.
• Introduced computer imaging tools and managed computer labs.

Key responsibilities

• Provide technical support at hardware and software levels.
• Create and execute PowerShell scripts for maintenance tasks.
• Maintain multiple department websites and web applications.
• Train users on system security best practices.

IT Technician 6

University of Nevada, Reno - Extended Studies

Responsible for providing help desk support and lab management services, building on responsibilities from the prior role.

Achievements

• Provided help desk support and lab management services.
• Tracked inventory of computer equipment and software.

Key responsibilities

• Install and configure operating systems.
• Manage print servers and firewalls.
• Support users at hardware and software levels.

Computer Network Technician I

University of Nevada, Reno - Extended Studies

Responsible for purchasing, installing, configuring, and managing more than 150 workstations at the newly opened satellite Redfield Campus. Assisted in moving the location from static IP addressing to DHCP, created Active Directory Organizational Units and Group Policies for all computer and user objects, and set up shared folders and automated printer installations for all end users.

Achievements

• Managed IT for the newly opened satellite Redfield Campus.
• Assisted in moving the department from Novell NetWare to Microsoft Active Directory.

Key responsibilities

• Provide technical support at hardware and software levels.
• Set up and maintain student computer labs.
• Perform site backups and data restores.